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Technology Support Services

Technology Support Services

Welcome to Technology Support Services (TSS). We support Moreno Valley College and the success of our students by providing useful information in a timely manner, providing technical support to all users, and by meeting the needs of the learning process in regards to the usage of technical resources.

TSS also supports all academic programs, administrative departments, and student services by enhancing technology and its usage. We strive to provide a seamless solution to the latest innovative technologies in order to support the diverse learning environments.

Email Our Services For Employees Single Sign-On Contact Us

 

Technical Support for Students

Students can get help with technical support for classes, software like Microsoft Office and Adobe, and more from the Computer Lab Helpdesk. The Computer Lab Helpdesk cannot help with account issues such as password resets. For account support with items such as access and password recovery, contact the student helpdesk.

 

Our Services

Technology Support Services supports the Moreno Valley College and Ben Clark Training Center in three major areas: audio/visual services and equipment, information technology, and web development. All requests for support must be filed through ServiceDesk.

 

AV Services

Audio/Visual (A/V)

Provides training, service and support with all A/V equipment and services (LCD projectors, video conferencing, document cameras, etcetera).

About Audio/Visual

Phone: (951) 571-6200

Email A/V Services

Access ServiceDesk

 

IT Services

Information Technology (IT)

Provides service and support for all technology devices (computers, laptops, printers, etcetera).

About Information Technology

Phone: (951) 222-8388

Email the Helpdesk

Access ServiceDesk

 

Web Services

Web Development

Provides service and support for all requests related to websites and web-based services at MVC.

About Web Development

Phone: (951) 571-6144

Email the Webmaster

Access ServiceDesk

 

 

RCCD Helpdesk

The RCCD Helpdesk answers service calls, routes service tickets to appropriate support teams, and monitors quality of service. It can also provide guidance on how to submit requests.

 

For Students

Students may request basic technology and account support with items such as access and password issues through the student helpdesk by calling (951) 222-8388 and pressing 2 when prompted, or emailing student_helpdesk@rccd.edu.

 

For Employees

Any staff or faculty member can submit their own Helpdesk requests/tickets by going to the ServiceDesk* (this is the preferred method) and logging in with your employee email and password. You can also contact the district Helpdesk at helpdesk@rccd.edu or at (951) 222-8388.

Access ServiceDesk Video Tutorial

 

 

SSO login form

RCCD Single Sign-On (SSO)

A single sign-on portal allows users to log in to numerous services and software with a single username and password. RCCD's SSO portal allows access to email, 25Live, Canvas, electronic forms, as well as software like Microsoft Office and Adobe. Students and employees must know their RCCD email and password. Simply log in and click on the icon of the service you wish to access.

Need help? Learn how to use the single sign-on system for services like Canvas (video) →

Access the SSO portal SSO Video Tutorial

 

Employee Software and Services

Service Desk: Submit a Request

ServiceDesk allows employees to place requests for technical or media support with various support groups at MVC and within the Riverside Community College District. If you need help with IT/media services, facilities serices, or HR services, sign onto ServiceDesk with your employee email and password.

Tickets will be routed to the appropriate department for service. Using ServiceDesk ensures you will receive faster service. Once your request is received, a technician will contact you via email.

Access ServiceDesk

25Live: Room Reservations

We use the 25Live system to facilitate room reservations for events such as meetings, workshops, and so on. Users may access the system through the RCCD Single Sign-On (SSO) Portal.

Access 25Live

Canvas: Online Classes

For all questions and issues related to online learning, please go to the Distance Education site.

Access Canvas Distance Education Support

SARS Anywhere: Scheduling

SARS Anywhere is an online scheduling and appointment service. Students may use various public-facing portal, ESARS, to schedule appointments with employees like counselors.

Access SARS Anywhere

Student Email Blast Request

Select programs and employees may advertise events and important services to students through Admissions & Records. Admissions & Records reserves the right to decline an email blast request if not approved by a member of College administration. Please also be courteous in contacting student emails only as needed. Alternative methods to advertise your program or event include the monthly Student Services Digest, social media, or through the Associated Students.

Student Email Blast Form

VDI: Virtual Desktop Infrastructure

Virtual Desktop, or VDI, allows you to securely access the District's internal applications and resources via a web browser on any device, even personal devices. VDI uses any web browser to open/run a Windows computer inside our network.

VDI-accessible information and programs include departmental file shares, Galaxy, Colleague(Datatel)/UIWeb, OnBase, and SARS.

For all questions or issues with VDI, please contact the ServiceDesk.

Instructions and guides related to VDI usage:

Zoom: Online Meetings

Zoom is an online meeting service provided to all employees of the California Community Colleges by the CCC Confer project. Connections are Java-free, and support all operating systems and browsers, including mobile devices. Learn more about Zoom, tutorials on how to use it, and technical support.

For resources, such as how to prevent unauthorized guests (aka "zoom-bombing"), review faculty resources.

Learn about Zoom

 

Software Discounts

The California Community Colleges Chancellor's Office offers FREE resources to all faculty, staff, and students. Additionally, numerous vendors and services have reduced education pricing. View the technology discounts page for a comprehensive list of software, hardware, and other services available at free or discounted prices.

See technology discounts

 

Useful Links and Tutorials

 

Contact Us

Phone: (951) 571-6200

Email: tss@mvc.edu

Help: Select a service →

Manager

Julio Cuz

Send an Email