Stay online and connected

Need technical support for your classes? Moreno Valley College is here to help. See below for resources available to students so you can stay online, connected and ready to succeed.

Email Accounts Wifi Access

Help with Student Accounts

If you need assistance with your student accounts, such as MyPortal, Email or WebAdvisor, two options are available to you depending on your specific needs.

Email, MyPortal and WebAdvisor

Access and Password Resets

For help accessing your student email, MyPortal, and WebAdvisor, contact Admissions & Records for assistance, or email admissions@mvc.edu. Include your full name, photo ID and student ID number.

Admissions & Records

Student Helpdesk

Service Interruptions and Reactivation

Students may request basic account support through the Student Helpdesk. The Student Helpdesk can address issues with MyPortal, EduNav or WebAdvisor; password and account access; or email reactivation. Call (951) 222-8388 or complete the Helpdesk intake Form.

Contact the Student Helpdesk

Computer Lab

Academic Support's computer lab is available to students needing basic computer assistance and troubleshooting, or help with a computer/technology assignment. Computer lab faculty can help you with computer classes, canvas and web issues, computer software problems, and provide valuable technology advice. These help sessions take place over Zoom, so an internet-capable device is required.

MVC Computer Labs

MVC Offers Canvas Training and Tutorials

MVC has created a two-module training to help students be better prepared for online classes and improve their ability to use Canvas. This course covers common misconceptions and basic Canvas tools; it should take about 1-2 hours to complete.
Some faculty might assign Quest For Success, so why not get started now? Once you earn your badge, you can share it with any teacher that asks you to complete QFS. One and done.
Benefit from ongoing Canvas Support, designed for students. You may self-enroll in the quad to have access to all the resources and practice opportunities provided.

Canvas Support

Get help with your Canvas account or access Canvas guides

We want you to have help when you need it. That's why you can request assistance with your Canvas account (whether you're having trouble logging in, accessing your classes, or uploading assignments) from the Student Helpdesk by email or phone at (951) 222-8388. Plus, you can learn how to use Canvas by browsing in-depth guides on everything from how to use discussion boards to how to check your grades.

Email the Student Helpdesk Canvas Help Articles

Printing

Moreno Valley College uses cloud printing through wēpa. Print machines are available in the Library (LIB), Learning Center (HM 219), and at the Ben Clark campus. You have several options available to print your assignments: from a computer lab device, by email, by web, from your phone, by USB, or directly from Canvas.

Printing isn't free, so you'll be billed for the documents you do print. You can deposit print money in advance, PayPal, or a credit/debit card (a service fee may apply). If depositing print money via iOS, Mac, or Android, more payment options like Venmo and Apple Pay are available.

How to Print On Campus  Print Software

Zoom Support

Need help figuring out Zoom? Visit the Zoom Support Center for articles and information to help you diagnose and troubleshoot issues with Zoom, whether it's audio, connecting to a session, or simply getting started. Don't forget to also sign in using your student email.

Zoom Support Center Run a Zoom Test

Free Software

RCCD offers free software to all registered students, and students are able to access additional discounted and free software packages with an .edu email address.

Student Benefits and Discounts

Take Advantage of Online Learning

Online courses allow you to learn whenever, wherever, and however, but they also present unique challenges if you're not prepared. Develop skills for effective online learning with resources from the California Virtual Campus initiative, which has resources to help you get prepared, get organized, and ensure you're ready to tackle your online classes. Online videos include topics such as Canvas information and how to submit assignments, tips to develop online study skills, getting tech ready, and more.

MVC Online California Virtual Campus

 

 

MVC graduates

Ready to become a Mountain Lion?