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Help with online learning for students

Online Technical Support

Need technical support for your online classes? Moreno Valley College is here to help. See below for resources available to students so you can stay online, connected and ready to succeed.

 

Prepare for Online Learning

View the California Virtual Campus website for tips.

Online courses allow you to learn whenever, wherever, and however, but they also present unique challenges if you're not prepared. Develop skills for effective online learning with resources from the California Virtual Campus initiative, which has resources to help you get prepared, get organized, and ensure you're ready to tackle your online classes. Online videos include topics such as Canvas information and how to submit assignments, tips to develop online study skills, getting tech ready, and more.

 

Canvas Support - Available 24/7

Call (844) 603-4264 to get Canvas help 24/7.

We want you to have help when you need it. That's why support and help with Canvas classes are available 24 hours a day, 7 days a week. Contact Canvas Support toll free at (844) 603-4264. To access Canvas help through your class, you can also click "Report a Problem" from the "Help & More" link on the main login screen, or within the global Canvas Navigation.

Get started with online learning by visiting the Distance Education site.

 

Computer Lab Help Desk

View the computer lab help desk schedule.

Academic Support's computer lab help desk is available to students needing basic computer assistance and troubleshooting, or help with a computer/technology assignment. Computer lab faculty can help you with computer classes, canvas and web issues, computer software problems, and provide valuable technology advice.

See the online computer lab schedule to find a time that works for you. These help sessions take place over Zoom, so an internet-capable device is required.

 

Software

Microsoft and Adobe Suites (FREE).

RCCD offers free software to all registered students. Please visit and read details on the link above.

 

Student Email, MyPortal, WebAdvisor

Contact Admissions & Records at admissions@mvc.edu.

For help accessing your student email, MyPortal, and WebAdvisor, contact Admissions & Records for assistance. Include full name, photo ID and student ID number.

 

Zoom Support

Visit the Zoom Support Center, or run a quick Zoom Test.

Need help figuring out Zoom? Visit the Zoom Support Center for articles and information to help you diagnose and troubleshoot issues with Zoom, whether it's audio, connecting to a session, or simply getting started. Don't forget to also sign in using your student email.