Remote/Online Resources for Employees
Welcome to remote and online resources for MVC employees. Below you'll find information on the services available to you when working remotely, along with basic tutorials and instructions.
You can always visit the main TSS page for information on support and services.
Faculty, visit the Faculty Online Resources page for helpful links
Faculty and Staff Only: Online/Remote Technology Support
For technology-related requests, please continue submitting work orders via one of the following:
Tickets will be routed to the appropriate department for service (i.e. many services are provided by District IT, while others from MVC TSS). Following this established process district-wide, makes sure you will receive faster service. Once your request gets received, someone will contact you via email; please check your email often.
* For more details and a video tutorial, see the ServiceDesk section.
For all questions and issues related to online learning, please go to the Distance Education site.
RCCD Single Sign-On (SSO) System
Please go to the RCCD SSO section for more information and ways to reset/change your password.
VDI: Virtual Desktop Infrastructure
Virtual Desktop, or VDI, allows you to securely access the District's internal applications and resources via a web browser on any device, even personal devices. VDI uses any web browser to open/run a Windows computer inside our network.
VDI-accessible information and programs include departmental file shares, Galaxy, Colleague(Datatel)/UIWeb, OnBase, and SARS.
Instructions and guides related to VDI usage:
- How to open a new incognito mode window in Google Chrome pdf
- How to open OneDrive using VDI pdf
- How to transfer and save documents to OneDrive using VDI pdf
VPN: Virtual Private Network
RCCD's virtual private network, or VPN, solution allows employees to connect a physical computer onto our network. For security, VPN access is subject to approval and can only be utilized on District- and College-owned hardware. Using a virtual desktop, or VDI, detailed above, is the recommended and secured way to connect.
Zoom: Online Meetings
Zoom is an online meeting service provided to all employees of the California Community Colleges by the CCC Confer project. Connections are Java-free, and support all operating systems and browsers, including mobile devices. Learn more about Zoom, tutorials on how to use it, and technical support.
For resources, such as how to prevent unauthorized guests (aka "zoom-bombing"),
visit this Resources section
To see a list of available software for employees and students use, visit the Software/Hardware Discounts and Resources section. It also includes discounts available from different vendors.
If you still have questions or need assistance, please contact us.