Technology Support Services
Welcome to Technology Support Services (TSS). We support Moreno Valley College and the success of our students by providing useful information in a timely manner, providing technical support to all users, and by meeting the needs of the learning process in regards to the usage of technical resources.
TSS also supports all academic programs, administrative departments, and student services by enhancing technology and its usage. We strive to provide a seamless solution to the latest innovative technologies in order to support the diverse learning environments.
Technical Support for Students
Students can get help with technical support for classes, software like Microsoft Office and Adobe, and more from the Computer Lab Helpdesk. The Computer Lab Helpdesk cannot help with account issues such as password resets. For account support with items such as access and password recovery, contact the student helpdesk.
Technology Support Services supports the Moreno Valley College and Ben Clark Training Center in three major areas: audio/visual services and equipment, information technology, and web development. All requests for support must be filed through ServiceDesk.
Provides training, service and support with all A/V equipment and services (LCD projectors, video conferencing, document cameras, etcetera).
Information Technology (IT)
Provides service and support for all technology devices (computers, laptops, printers, etcetera).
Provides service and support for all requests related to websites and web-based services at MVC.
The RCCD Helpdesk answers service calls, routes service tickets to appropriate support teams, and monitors quality of service. It can also provide guidance on how to submit requests.
Students may request basic technology and account support with items such as access and password issues through the student helpdesk by calling (951) 222-8388 and pressing 2 when prompted, or emailing firstname.lastname@example.org.
Any staff or faculty member can submit their own Helpdesk requests/tickets by going to the ServiceDesk* (this is the preferred method) and logging in with your employee email and password. Please note that the ServiceDesk can only be accessed when on-campus. You can also contact the district Helpdesk at email@example.com or at (951) 222-8388.
RCCD Single Sign-On (SSO)
A single sign-on portal allows users to log in to numerous services and software with a single username and password. RCCD's SSO portal allows access to email, 25Live, Canvas, electronic forms, as well as software like Microsoft Office and Adobe. Students and employees must know their RCCD email and password. Simply log in and click on the icon of the service you wish to access.
Employee Software and Services
Moreno Valley College maintains in-house technology and service support, as well as external contracts with vendors from the community. If you need assistance with specific software, hardware or a service, the best option is to contact the responsible party. Choose a service below to learn more about it, sign in, or send an email request for assistance.
Service Desk: Submit a Service Request
ServiceDesk allows employees to place requests for technical or media support with various support groups at MVC and within the Riverside Community College District. If you need help with IT/media services, facilities serices, or HR services, sign onto ServiceDesk with your employee email and password. Requests for facilities, photography and more are also handled through ServiceDesk.
Using ServiceDesk ensures you will receive faster service. Tickets are routed to the appropriate department and, once received, a technician will contact you via email.
25Live: Room Reservations
We use the 25Live system to facilitate room reservations for events such as meetings, workshops, and so on. Users may access the system through the RCCD Single Sign-On (SSO) Portal. To get help, submit a ServiceDesk ticket.
Adobe: Creative Cloud and Sign
RCCD employees have access to free licenses of Adobe Creative Cloud and Adobe Sign services by logging into the service with their RCCD email and password.
Canvas: Online Classes
For all questions and issues related to online learning, please go to the Distance Education site.
Concur: Travel Requests and Expenses
Concur is used to submit travel requests and expenses. Concur can be accessed online from any device using the RCCD single sign-on.
Etrieve: Leave Requests
Etrieve allows for the submission of leave requests, absence affadavits and FLEX hours. Access Etrieve online from any device through the RCCD single sign-on.
Galaxy: Accounting and Budgets
RCCD uses Galaxy to assist with budget management. Galaxy is a software program that must be installed on your computer by TSS or accessed through VDI. Functionality help can be requested through District, but if you need help with account access or password resets, contact the Riverside County of Education (RCOE) at (951) 826-6524.
Microsoft Office 365: Productivity and Email
RCCD employees and students receive free Office 365 product licenses. Help with Office 365 products, installations, accounts and other issues can be requested through the Servicedesk or emailed to firstname.lastname@example.org.
SARS Anywhere: Scheduling
SARS Anywhere is an online scheduling and appointment service. Students may use various public-facing portal, ESARS, to schedule appointments with employees like counselors. Each department has a designated SARS administrator that works directly with SARS support. To get in touch with a SARS admin or address ESARS issues, contact the MVC Webmaster.
Student Email Blast Request
Select programs and employees may advertise events and important services to students through Admissions & Records. Admissions & Records reserves the right to decline an email blast request if not approved by a member of College administration. Please also be courteous in contacting student emails only as needed. Alternative methods to advertise your program or event include the monthly Student Services Digest, social media, or through the Associated Students.
VDI: Virtual Desktop Infrastructure
Virtual Desktop, or VDI, allows you to securely access the District's internal applications and resources via a web browser on any device, even personal devices. VDI uses any web browser to open/run a Windows computer inside our network.
VDI-accessible information and programs include departmental file shares, Galaxy, Colleague(Datatel)/UIWeb, OnBase, and SARS.
For all questions or issues with VDI, please contact the ServiceDesk. Additional help can be found in the following guides:
Zoom: Online Meetings
Zoom is an online meeting service provided to all employees of the California Community Colleges by the CCC Confer project. Connections are Java-free, and support all operating systems and browsers, including mobile devices. Learn more about Zoom, tutorials on how to use it, and technical support.
For resources, such as how to prevent unauthorized guests (aka "zoom-bombing"), review faculty resources.
The California Community Colleges Chancellor's Office offers FREE resources to all faculty, staff, and students. Additionally, numerous vendors and services have reduced education pricing. View the technology discounts page for a comprehensive list of software, hardware, and other services available at free or discounted prices.
Useful Links and Tutorials
- How to use Adobe Creative Cloud on campus
- How to use a document camera (aka Elmo)
- MVC Technology Plan