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Technology Support Services

Welcome to the Technology Support Services (TSS) department.

 

For employee remote/online technology support and resources,
please visit the Resources section

 

Mission Statement

Technology Support Services (TSS) supports the mission of the College and the success of our students by providing useful information in a timely manner, providing technical support to all users, and by meeting the needs of the learning process in regards to the usage of technical resources. It also supports all academic programs, administrative departments, and student services by enhancing technology and its usage. TSS strives to provide a seamless solution to the latest innovative technologies in order to support the diverse learning environments.

Currently, the TSS department houses the following groups:

Audio/Visual
(A/V):
Training, service, and support with all A/V equipment and services (e.g. LCD projectors, video conferencing, document cameras, etc.)

Information Technology
(IT):
Service and support with all desktop devices (e.g. computers, laptops, printers, etc.)

Web
Development:
Service and support for
all requests related to
websites at MVC.
FOR TECHNICAL SUPPORT, SUBMIT A NEW REQUEST:
Submit an Order Go to ServiceDesk (formerly known as Footprints) Send a Request

 

 

RCCD Helpdesk

As of June 2019, the Helpdesk runs on a new platform called ServiceDesk*, formerly known as FootPrints. Users can log in to the new system by using their email address and password.

The Helpdesk answers service calls, routes service tickets to appropriate support teams, and monitors quality of service. It can also provide guidance on how to submit requests.

Any staff or faculty member can submit their own Helpdesk requests/tickets by going to the ServiceDesk* (this is the preferred method). You can also contact the district Helpdesk at helpdesk@rccd.edu or at (951) 222-8388.

* Watch the ServiceDesk Video Tutorial

 

RCCD Single Sign-On (SSO)

A Single Sign-On portal is a site of access control to multiple independent systems. Users can log in with a single username and password to gain access to other systems. RCCD's SSO allow employees to access sites such as email, 25Live, electronic forms, and others. Users are required to do an one-time registration to gain access to these applications. To learn more about this system, or to learn how to reset/change your password, visit the SSO/Reset/Change Password page. Or to get started, follow the link below:

Access RCCD Single Sign-On (SSO)

 

25Live (Room Reservations)

We use the 25Live system to allow users to make room reservations for events such as meetings, workshops, etc. Users are allowed to access the system through the RCCD Single Sign-On (SSO) Portal. To get started, access 25Live.

 

Free and Discounted Software

The California Community Colleges Chancellor's Office offers FREE resources to all faculty, staff, and students. Additionally, numerous vendors and services have reduced education pricing. View the technology discounts page for a comprehensive list of software, hardware, and other services available at free or discounted prices.

 

Useful Links

 

Contact Us

Phone Number: (951) 571-6200 New
Email: tss@mvc.edu

Julio Cuz, Technology Support Services Manager
To request technical support and resources, select the appropriate group above